Refund policy

This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or the following goods which are exempt from the right to cancel:

 

– Any items which have been personalised or modified to your specification.

 

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

 

If you wish to return any product, you must do so complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

 

You may properly examine the goods for 14 working days from date of purchase.

 

We will refund all monies paid to us by you including any postage/carriage within 48 hours, less any costs due under this contract.

 

Business customers, or customers exempt from the distance selling regulations may not cancel or return any items unless faulty. This cancellation policy does not affect your legal rights – for example, if goods are faulty or mis-described. You may cancel your order up to 30 days after the order date in accordance with the Distance Selling Regulations.

 

Faulty Goods/Guarantee

 

If there is a problem with the goods, please notify us by email or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

 

If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received and checked. The cost of returning goods to us is your responsibility; however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

 

If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only. In this instance you will have the option of a refund.

 

Liability

 

The products sold on this website comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

 

We do not accept liability for any consequential loss of profit or indirect losses.